Refund policy

At Tincho & Lola, we want our customers to be completely satisfied with their purchases. That’s why we offer a 30-day trial period so you can evaluate your products with peace of mind. If for any reason you are not satisfied, you can opt for a return or an exchange. We guarantee a full refund, provided the product is in perfect condition and shows no signs of use, except for shipping costs. The refund method will be agreed upon with the customer in each case. Sale items will be refunded at the price paid. We firmly believe that offering quality service and allowing our customers to evaluate their purchases with peace of mind is the only way to ensure that our products do not end up in the trash in the short term.